Our values and ideas shape our vision and strategy, inform our daily actions and serve as the foundation for our long-range planning.
To be an effective organization we must respond to the changing needs of the individuals and communities we serve and enhance the exchange of ideas among many communities and constituencies. Our growth and performance are driven by our ability to recognize and respond to the evolving needs of our constituents and the changing nature of our market.
Isolation is the hallmark of unhealthy communities and organizations. We therefore endeavor to stand at the intersection of multiple constituencies, to break through silos, and to work with organizations and individuals from diverse perspectives who can advance our mission.
Low-income communities and residents need and are entitled to the same expertise and the same expectations of excellence that are available to their wealthier neighbors. We work to deliver that excellence through staffing, technology, and infrastructure that promote efficiency and innovation.
The culture of our organization should reflect the values we bring to bear on the work we do and the communities we serve. As Mahatma Gandhi said, “We must become the change we want to see in the world.”
Systemic change engenders powerful, broad-reaching and long-lasting results. We seek ways to improve industry results, and to develop solutions that can be replicated on a nationwide basis.
Asking the right questions is a root source of good leadership. As our world evolves, our questions must evolve. We endeavor to increase our awareness of the transformational shifts that affect the environment in which we operate.